Create an AWESOME Customer Experience – Donnybrook

There are several elements that come into play when wanting to create a fantastic customer experience. In this workshop we identify what they are and apply them to your business. Small business case studies are discussed to get an understanding of the before and after changes.

Outcomes:
– Gain insight into how to make improvements to your venue to enhance the customer experience.
– Understand how perception and branding play a role in creating a customer experience.

Establishing and maintaining a great customer experience through considering a number of factors including the environment, the human element, product/service knowledge, safety, the senses and how they influence the overall customer journey.

Main Topics Covered:

– Establishing and maintaining a great customer experience that leaves people coming back again AND telling their friends!
– How?
– Taking care of the outside
– The human element: Staff
– Customer service
– Knowledge of product/service
– Safety
– Sensory elements
– The environment
– Those little extras

Suitable for: Venue-related tourism operators, hospitality venues, bricks and mortar retailers, cellar-door operators.
Note:  Maximum of 2 bookings per business.

Presenter: Sana Turnock, Business Advisor from IPS Management Consultants.
IPS Management Consultants is a provider of SBDC Regional services in the South West, Peel, Mid West/Gascoyne, Pilbara and Wheatbelt regions.

This SBDC Regional workshop is funded by the State Government through the Small Business Development Corporation.